CUSTOMER SERVICE
CONTACT US
We'd love to hear from you! Whether you have questions or need more information. We are ready to help.
Questions can be answered in our FAQ.
We have tried to cover everything you need to know as much as possible.
You can email us at: info@tc-motowear.com
Or fill our contact form :
FAQ
01
I found my size but can't select it
try refreshing the website first, if it doesn't work after that, your size is out of stock.
03
How do I wash my motorbike clothing?
Take the pads out of the clothing before washing.
Wash the clothing at 30 degrees inside out and not in the dryer. Best is hand-washed.
05
How do I know if my order was successful?
You will receive a confirmation e-mail once your order has been placed. Check your inbox or spam for the confirmation.
07
What should I do if I have received an incorrect product?
Please contact us and provide your order number. We will help you send the correct product.
09
What happens if I make a mistake when entering my address?
Please contact us immediately if you have made a mistake when entering your address. We will try to correct the address before your order is dispatched. If the order has already been dispatched, there may be nothing more we can do, and you will have to follow the correct procedures to receive the package again.
02
What kind of protection do you have?
We have removable CE-approved protection pads level 2 for on the shoulders, for in your elbow and back pad is optional which you can put in yourself if required.
04
How can I track my order?
After your order has been dispatched. You will receive a tracking number with which you can track the delivery via the delivery service's website.
06
What should I do if my order has not arrived?
If your order is in transit for longer than the expected delivery time, please contact us so we can check the whereabouts of your package.
08
How can I cancel my order?
If you want to cancel your order, please contact us as soon as possible. Once the order has been shipped, we cannot cancel it, but you can return it according to our return policy.
10
Prices shown
Prices shown include the legally required 21% VAT. Prices may vary per size or colour. Offers are valid while stocks last. Prices are subject to change and may be adjusted due to offers or price changes from the manufacturer.